A Life in the Day

My son David is a huge fan of Jim Carrey's How the Grinch Stole Christmas movie. When it's on, we watch it on TV even though we own the DVD and one year when he was 9 or 10, if I could've managed it, he would have gone as the Grinch for Halloween. Now, I'm just a fan of Christmas music. Most of my friends and colleagues shriek when they hear me playing Christmas music before Halloween but I just love the way the music makes me feel. I'm always smiling when listening to it and whether it's a Carol or a Song, it always makes brings me great joy. I'm about to dive into my query inbox and no... I'm not planning to reply in Grinch fashion but actually giggled when I came across the Grinch YouTube vids. I think authors sometimes see us as Grinch-like with our book of queries open saying, hate, hate, hate, double hate, loathe entirely! It's not always like that! ;)

Customer Loyalty: The fact that people choose to use a particular shop or buy one particular product, rather than use other shops or buy products made by other companies. Source: The Longman Business English Dictionary Photo credit:  The Consumerist Customer service is as much about customer loyalty as it is about having a happy customer. A happy customer is a repeat customer and repeat business is what can make the difference in the bottom line for any business.  Customers are not just the people walking into your storefront to buy your book, eat your food, buy your product. Customers are also consumers and this definition encompasses everyone from the patron to the store clerk. Successful businesses know the biggest part of good customer service is dependent upon a happy workforce. While a good salary is important to keep employees, many remain with their employers simply because they feel loyal to their employer. Why? Because their employer has gone out of th...